FAQ

General Questions


Q: What is Home Central?


A: Home Central is where your tour officially begins! It’s where you pick up your map and ticket, where you can check out fantastic exhibitors, warm up with some refreshments, enter our raffle, and so much more! Tickets are also available to purchase at Home Central throughout the event weekend.


LocationROYAL ALBERTA MUSEUM, 12845-102 Avenue


Q: How can I pay for things at Home Central?

A: You can pay for your Tour Tickets by cash, MasterCard or Visa. Raffle tickets are CASH ONLY.

Q: Can I go through the tour in any order?

A: Yes! You can only tour each home once, but the order is completely up to you.


Q: How long does the tour take?

A: The tour takes approximately 1 hour to walk plus around 15 minutes to tour each home. Also, don’t forget to plan for some time at Home Central to pick up your ticket and map, visit our exhibitor booths and enter to win something in our raffle!


Q: I don’t have enough time in one day to do the entire tour! Can I split it up over the weekend?

A: Yes, your ticket is good for all 3 days! However, you can only view each home once. Your ticket will be stamped for each home as you enter.


Q: Where can I park?

A: Free parking is available at Home Central (Royal Alberta Museum). You may choose to walk the tour from there or drive to each home.


Q: Can I take photos on the tour?

A: No. Please do not take any photos in the tour homes. This is a very strict rule all attendees will need to follow. We appreciate your cooperation!


Q: How does the complimentary shuttle work?

A: To help accommodate guests who may have mobility issues, a complimentary shuttle will run from Home Central during peak hours throughout the tour. More information along with the schedule to be posted soon.



Volunteers


Q: When and where do volunteers pick up their complimentary tour tickets?

A: Volunteers may pick up their tickets at Home Central at any time during the weekend. Please ensure you have photo i.d. with you as proof of identity.


Q: My shift has been confirmed but I haven’t received any other information.

A: Our Volunteer Coordinator will be sending a detailed email to all Volunteers during the week of the event. The email will include your Shift Time, Location, What to Bring, and any other pertinent information for your shift.


Q: What should I wear for my volunteer shift?

A: Please dress “smart casual” and don’t forget to bring a warm pair of slippers or thick warm socks, as you will not be permitted to wear shoes inside the home, and your feet may get cold from the doors opening and closing. Holiday themed attire is certainly invited!


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