Groupon
Q: Do I need to bring my Groupon transaction receipt with me to the event?
A: Yes, we can only give you a ticket if you have your transaction receipt from Groupon. Unfortunately Groupon does not give us a list of peoples names that bought the deal, therefore we can only give a ticket to those that have the receipt.
Self-Guided Tours
Q: When can I pick up my tickets?
A: You can only pick up your tickets at Home Central during the hours of the event! Click here for tour dates and times
Q: What is Home Central?
A: Home Central is where your tour officially begins! It’s where you pick up your map and ticket, where you can check out fantastic exhibitors, warm up with some refreshments, enter our raffle, and so much more!
Location: ROYAL ALBERTA MUSEUM, 12845-102 Avenue
Q: How can I pay for things at Home Central?
A: You can pay for your Tour Tickets by cash, MasterCard or Visa. Raffle tickets are CASH ONLY.
Q: Can I go through the tour in any order?
A: Yes! You can only tour each home once, but the order is completely up to you.
Q: How long does the tour take?
A: Give yourself approximately 20 minutes to tour each home, plus a bit of time in between for driving and/or walking and parking. Also, don’t forget to plan for some time at Home Central to pick up your ticket and map, visit our exhibitor booths and enter to win something in our raffle!
Q: I don’t have enough time in one day to do the entire tour! Can I split it up over the weekend?
A: Yes, your ticket is good for all 3 days! However, you can only view each home once. Your ticket will be stamped for each home as you enter.
Q: Where can I park?
A: Once all of the home locations for 2012 have been determined, we will post a map of the area to suggest parking options. Please check back for updates!
Q: Can I take photos on the tour?
A: No. Please do not take any photos in the tour homes. This is a very strict rule all attendees will need to follow. We appreciate your cooperation!
Park & Ride Tours
Q: I’m taking the bus tour! When do I arrive?
A: Please arrive at least half an hour before your bus tour begins (by 12:30pm). It is important that your tour leader has enough time to organize everyone prior to your departure.
Q: Can we bring snacks or something to drink on the bus?
A: Yes, you’re free to bring something to eat or drink with you. Everyone will be provided with a complimentary bottle of water.
Q: When will we be back at our starting point?
A: The tour takes approximately 3.5 to 4 hours. Please plan for arriving back around 5:00pm.
Volunteers
Q: When and where do volunteers pick up their complimentary tour tickets?
A: Volunteers may pick up their tickets at Home Central at any time during the weekend. Please ensure you have photo i.d. with you as proof of identity.
Q: My shift has been confirmed but I haven’t received any other information.
A: Our Volunteer Coordinator will be sending a detailed email to all Volunteers during the week of the event. The email will include your Shift Time, Location, What to Bring, and any other pertinent information for your shift.
Q: What should I wear for my volunteer shift?
A: Please dress “smart casual” and don’t forget to bring a warm pair of slippers or thick warm socks, as you will not be permitted to wear shoes inside the home, and your feet may get cold from the doors opening and closing. Holiday themed attire is certainly invited!
Still have questions? Click Here to Contact Us!